Frequently Asked Questions
When choosing a mechanic, you deserve clear answers.
Below are the most common questions we receive about servicing, brakes, diesel tuning and repairs at our Stratton workshop.
If you can’t find what you’re looking for, contact our team — we’re happy to help.
Servicing & Dealership Alternative Questions
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Yes.
Under Australian Consumer Law, you are not required to service your vehicle at a dealership to maintain your warranty. As long as servicing follows manufacturer requirements and approved parts are used, your warranty remains protected.
We carry out logbook-compliant servicing and document everything properly.
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Most standard services are completed the same day.
Brake repairs and minor mechanical work are usually finished within a few hours. Larger repairs, part replacements or specialised work such as diesel tuning may require additional time.
When you book in, we’ll confirm your expected turnaround time so you can plan your day properly.
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Skipping scheduled servicing can lead to:
Accelerated engine wear
Brake system deterioration
Cooling system issues
Reduced fuel efficiency
Expensive repairs later
Regular servicing every 6 months or 10,000 km helps protect reliability and resale value — particularly for vehicles between 3–7 years old transitioning out of dealership servicing.
Brake & Safety Questions
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Brake noises can indicate worn pads, warped rotors or other safety-related concerns.
Some minor noises are harmless. Others require urgent attention.
If you’re unsure, it’s best to have them inspected promptly — especially if you tow, carry heavy loads or notice vibration when braking.
Your safety isn’t something to delay.
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Brake pad lifespan varies depending on driving style, load and towing.
For many vehicles, pads may last between 30,000–60,000 km. Heavy towing or 4WD use can shorten this significantly.
We inspect pad thickness, rotor condition and overall brake system health during servicing.
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Yes.
For 4WDs, tradie vehicles and towing setups, we can recommend heavy-duty brake pads and rotors designed to handle increased load and heat.
We’ll advise on options suited to your vehicle and how it’s used.
Diesel Tuning & 4WD Questions
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When carried out correctly using controlled parameters, diesel tuning can be safe and reliable.
At Auto Response, we focus on:
Controlled exhaust gas temperatures
Safe air-fuel ratios
Improved torque delivery
Long-term engine reliability
We do not offer aggressive or risky tuning files.
If tuning isn’t suitable for your vehicle or setup, we’ll explain why.
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Warranty implications can vary between manufacturers.
Before proceeding with any ECU tuning, we discuss potential impacts so you can make an informed decision.
Our approach prioritises reliability and mechanical integrity.
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For many 4WD and ute owners, safe tuning can provide:
Improved low-down torque
Reduced gear hunting while towing
More confident overtaking
Smoother drivability
We tune for real-world WA driving conditions — not unrealistic power figures.
Diagnostics & Repairs
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Unusual noises can come from brakes, suspension, belts, driveline components or engine systems.
Rather than guessing, we carry out a structured diagnostic assessment to identify the cause before quoting repairs.
Once diagnosed, we provide a clear explanation and upfront estimate.
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If we have availability, yes.
We recommend calling early in the day to check same-day inspection options. Safety-related issues and breakdown concerns are prioritised wherever possible.
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Air conditioning issues can range from a simple re-gas to compressor faults, electrical issues or refrigerant leaks.
We carry out proper A/C diagnostics to determine the cause before recommending repairs.
You’ll receive a clear explanation and upfront quote before any work proceeds.
Practical Information
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Most standard services are completed the same day.
Brake repairs and minor mechanical work are usually finished within a few hours. Larger repairs, part replacements or specialised work such as diesel tuning may require additional time.
When you book in, we’ll confirm your expected turnaround time so you can plan your day properly.
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We accept:
EFTPOS
Visa
MasterCard
Cash
Contactless payments are available for convenience.
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If your vehicle needs to stay with us longer, we can help arrange a courtesy or loan vehicle where available.
We recommend mentioning this when booking so we can plan accordingly.